Community
Member FAQ
Community Member FAQ
For Audience Type 3: existing, currently engaged BFLL clients — Community members (TST GC/TST CC and bundled nutrition members) and standalone OPD clients, including standalone Nutrition Therapy members — as distinct from Audience Type 1 (cold leads) and Audience Type 2 (warm, not-yet enrolled leads, Section 10). Questions from this audience are about their active plan or course, not about whether to join. Do not assume this audience is Community-only — a standalone Nutrition Therapy client asking about their monthly plan renewal is just as much Audience Type 3 as a TST member asking about session extensions.
OPD Client vs. Community Member
Every BFLL client holds exactly one of two statuses at any given time: an OPD Client avails individual, session by-session services (consultation, standalone physiotherapy, standalone nutrition) with no active Community Plan, at OPD pricing only. A Community Member is actively enrolled in at least one Community Plan (TST GC, TST CC, or a bundled programme) and holds subsidised pricing, complimentary services, and priority scheduling — but only for as long as a Community Plan stays active. When a Community Member’s plan lapses, they are automatically reclassified as an OPD Client until they reenrol.
Every Exercise Therapy plan under the Community programme runs on a fixed 30-day cycle, delivering 12 sessions, with 26 operational session-days inside that cycle (30 calendar days less standard weekly-off/holiday days) to complete them — comfortably enough time, which is why extensions aren't granted for holidays or non-operational days already built into the cycle.
No. There is no carry forward — sessions not used within the 30-day cycle lapse without compensation.
Extensions are granted only at management discretion; there is no automatic extension. Frequent extension requests are strongly discouraged and may be declined.
Your sessions must start within 7 days of payment. Your plan starts on your first session or on day 7 after payment, whichever comes first, and runs from then. A hold before starting is accepted only when you ask BFLL officially (WhatsApp, email or phone) and submit a proper medical certificate, for up to one month. Travel or being busy is not a reason for a hold. A paid but unstarted plan cannot be carried across BFLL's financial year end (31 March).
Depends how long. Inactive up to 1 month: standard renewal, no extra fee. Inactive more than 1 month, up to 60 days (31 to 60 days): you'll need to pay 50% of your previous plan amount to resume. Inactive more than 60 days: you're treated as a fresh enrolment, at current pricing and terms, not your original plan's terms.
Yes, but it isn't automatic. Submit the request to BFLL management — it's subject to approval, availability, and the pricing in effect at the time of the request.
Once a time slot is confirmed, members are expected to maintain consistency. Switching batches, timings, or formats is not permitted without management approval, and alternative-day allocation is subject to availability — never guaranteed.
No. Therapist and instructor allocation is strictly under BFLL management control; BFLL does not guarantee the same therapist for recurring sessions, and assignment may change based on operational or clinical need.
Carry a personal towel and wear comfortable exercise attire and suitable footwear. Sign the front desk attendance register after every session (your therapist countersigns the same entry) and bring your personal logbook — sessions do not begin without it.
Any restructuring, switching, or programme change is at BFLL's discretion and is coordinated through the front desk and management, not decided unilaterally by the member.
Your data (health history, pathological reports, progress data, images) is kept confidential. BFLL may anonymise and use it for research, service enhancement, training, and promotional purposes unless you submit a written objection in advance.
Standalone Nutrition Therapy — Ongoing Member FAQ (OPD Clients)
Nutrition Therapy does not run on the Community/TST session count model above — it is a fixed threemonth course delivered in monthly cycles, whether taken standalone as an OPD Client or bundled with a Community plan. These questions are for members already on an active nutrition course, not people deciding whether to enrol (for pre enrolment questions, see Section 10).
No. Nutrition Therapy is not sessionbased. It is a fixed three-month course, with an updated plan delivered on a monthly cycle — there is no 12-sessions/30 day-cycle model, no carry-forward concept, and no session logbook.
Each month, once your updated progress data is reviewed, an updated diet plan is delivered on the same monthly rhythm. Continue sharing your meal pictures and following the plan consistently between deliveries.
Your course timeline does not pause and wait. The first 30-day cycle starts on day 7 after your Rs 2,000 advance, whether or not your documents and updates have arrived, and each later cycle follows on the same rhythm. Late updates do not extend the course.
No. It runs a fixed three months from first delivery and is not paused for travel, illness, or personal schedule changes. Speak to your HHC if a genuine medical circumstance affects your ability to follow the plan.
Regular meal photographs so real world adherence can be checked, prompt updates on energy, sleep, digestion, appetite, or new symptoms rather than waiting for the next check-in, and any new pathology reports immediately upon receipt — your plan is pathology-driven, and every new data point matters.
Yes, but only against your actual trend data, not a single unconfirmed reading. If a new measurement looks inconsistent with your trend, you may be asked to confirm it before any adjustment is made.
Your progress is reviewed against updated pathological reports and clinical markers; your HHC recommends continuation, a maintenance protocol, or a programme upgrade. You are never left without a clear next step.
Yes, the same optional facilitated testing and home phlebotomist collection available at enrolment (Section 11) remains available any time during your course, at the community price: ₹3,000 for the 12-parameter comprehensive panel (Male ₹4,900, Female ₹5,800) while your TST plan is active.
Home Physiotherapy Policy
Home physiotherapy is led by our physiotherapist and served from both branches, within 10 km (a travel charge applies beyond that). No HHC consultation is needed: the physiotherapist assesses at home on Day 1.
• Timings: Monday to Saturday, 10 AM to 6 PM. Each session is about one hour and the last session starts at 5 PM. No home visits on Sunday.
• Book at least 24 hours ahead; same-day sessions are not possible. Payment in full online confirms the booking.
• A one-time First-time Home Assessment of Rs 500 applies at the first home visit, in place of the Rs 300 OPD assessment. Each session includes manual therapy and one portable electrotherapy (ultrasound or TENS); IFT, laser and strengthening need a clinic visit.
• One physiotherapist and one fixed time for the whole course, with a responsible adult present at every visit.